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How To Order

If this is your first time buying from us, below is a breakdown of our customer ordering process.

Online

  • Find Your Product - Navigate our website to find the product that you need.
    • On PC - You can do this via the search bar or via the categories tray that opens on the left when you click "Shop Parts".
    • On Mobile - You can do this by clicking on the menu button icon (3 lines with magnifying glass) to pull out the category tray and search bar.
    • Note prices displayed exclude VAT, and VAT is added at the checkout stage
  • Adding To Cart
    • Decide how many units you need and adjust the quantity by clicking on the +/-, then click "Add to Cart".
    • Once the item is added, an Add to Cart notification will display.
  • Viewing Your Cart
    • To view your cart, click on the cart icon at the top right corner
    • "My Cart" will pop up
    • You can increase/decrease the quantity of the items in your cart.
    • Remove items completely
    • Proceed to checkout (See below for Checkout instructions)
  • Shipping Cost - If you want to know the shipping cost before you checkout
    • Follow the "Checkout" process until you get to "Select Shipping & Payment Method" 
  • Checking Out
    • Click on the cart icon at the top right to open your cart
    • Review your items and click "Proceed to Checkout" which will take you to the "Shipping Address & Notes" stage
    • Add "Reference or Notes", e.g., your internal order number
    • Select your "Shipping Address" (or "Add a new address" if required) and click "Continue" which will take you to the "Shipping & Payment Method" step
    • Select your "Shipping Method"
    • For "Payment Method" we currently accept EFT, card or paylater (Payflex/Float)
    • Note the costs then check agreement to terms and conditions and click "Review & Pay"
    • Review the following
      • Delivery address & shipping method
      • Payment method
      • Billing address
      • Items & costs - note that on checkout the prices displayed include VAT
    • If you are paying via card, click on "Pay" to be redirected to our merchant portal or
    • If you are paying by EFT click on "Confirm Order & Conclude Payment" to confirm your order and see bank details. Funds must reflect in our account within 1 hour of confirmation if ordered during the business day or by open of business on the next business day if done after working hours.
    • Order Fulfilment
      • Orders must be received by 1pm for same day dispatch
      • Depending on the time or day your order is received, it will be processed according to the following steps
      • Step 1 - we will check for payment
      • Step 2 - we will call the customer to verify the item/s ordered are what is required
      • Step 3
        • if verification is positive, we will complete fulfilment process, i.e., pick, pack, book courier and await collection
        • if verification is negative, we will resolve the issue and complete fulfilment process or cancel
      • Step 4 - order will be passed on to courier and you will receive tracking details a short while thereafter.

    Offline

    • Call Us - you can place orders over the phone
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    Taxi, Ambulance, Breakdown, Emergency &/Other Response Vehicles

    • 30 days start up from receipt

    V8 Performance

    • No warranty

    Engines & Sub Assemblies

    • 4Y engine - start up warranty
    • 6 Months all vehicles except taxi/ambulance/response vehicles.
    • Must have service record

    All others

    • 6 months or 20,000km, whichever occurs first

    Warranty

    Covers manufacturing defect subject to the part being installed by a qualified mechanic/technician (with verifiable certification) and/or RMI member/approved workshop (with valid membership) that is competent, experienced and proficient in installing the relevant part. Turbo parts are subject to being assembled by a qualified turbo technician. Root cause of the problem must be identified and solved before installing the new part, i.e., repair the problem before repairing the symptom. Service & all essential ancillary replaced parts records must be available Further terms and conditions, click here to see our warranty page.

    Delivery

    • Shipping cost quote before checkout
      • Add the items needed to the cart
      • Click on the cart icon at the top right to open the cart
      • Select shipping address and click the "Continue" button which will lead to the "Shipping & Payment Method" step where available shipping options are displayed
    • Dispatch
      • Orders are processed according to a 4 step procedure, for full details click here
      • Orders by 13pm are processed same day on business days which are Monday to Friday. Couriers do not work on weekends, public holidays, therefore, orders received during the weekend are processed the next working day. Festive period delays are to be expected.
      • Delivery times are as per the selected service, which are estimates, and items may be delivered earlier or later than the specified times. While we and the couriers will make every effort to ensure orders are delivered according to the specified time, the customer absolve us from any delays that are beyond our control. Delivery to outlying areas take longer for delivery.
      • International delivery is available via FedEx and depends on the selected service. Please allow extra time to account for any unforeseen delays or customs delays.
      • Customer is responsible for all customs taxes, duties, administration, agent and any other clearance fees for their chosen country of delivery. Under no circumstances will we cover any costs. Should an item be returned due to customer's failure to clear, any costs encumbered to receive the goods will be borne by the customer.
      • Tracking numbers are provided when they become available to us.
      • We do not allow customers to arrange their own courier unless it is for a bulk order that has been palatalized which prior arrangements will have to be made.
    • Bulk orders
      • Such orders may require palatizing which is cheaper, but may result in a delay as some couriers require a 24 hour notice to collect a pallet. Should an order need to be palatalized, please contact us first to confirm and advise us if delivery is required by a tail lift truck. Customer must ensure they have the facility and equipment to handle a pallet.

    Further terms and conditions apply, for full details click here

    Returns

    • Not Eligible
      • Correctly supplied goods.
    • Eligible
      • Incorrectly supplied goods
      • Damaged on arrival
      • In the above 2 scenarios, do not reject delivery, we will arrange collection or seek the customers assistance to return. Item will be either exchanged, credited or payment refunded.

    Further terms and conditions apply, for full details click here

    Send Us An Email

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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